How to File a Claim
Complete the online claim form:
- Start a claim.
- Enter your tracking/PRO number.
- Add supporting documentation now or after you file.
- Submit your online claim form.
- Schedule an inspection or conduct your own.
- Track the status of your claim.
FedEx Claim Resolution Timeline
How long can a FedEx claim take?
Cases, including claim payout, will be resolved within 7-21 business days after receiving the claim form and additional documentation, unless more investigation time is needed.
FedEx Reimbursement for Lost Packages
How much will FedEx reimburse for lost package?
Your shipment’s first $100 of value is included in your shipping rate at no extra charge, as part of our standard $100 limit of liability.
After Filing a Claim with FedEx
What happens when I file a claim with FedEx?
Most cases will be resolved within 1 to 2 weeks after receiving your claim form and additional documentation, unless more research time is needed. Research time may extend depending on the matter’s complexity.